New types of performance measurement, the importance of trust and relationships between organizations and experts, the introduction of AI in companies and the role of company microcultures. These are some of the trends emerging in the 2024 edition of the report Deloitte “Types of human capital”, a global study conducted by the network with more than 14 thousand respondents in 95 countries.
“This year’s report introduces the concept of Human Performance, or the virtuous circle of mutually reinforcing human and business value. They are the people who make organizations successful today”», explains Alessandro Ghilarducci, Head of Human Resources of Deloitte Consulting. “As organizations seek to shape and adapt to the rapidly changing future of work, supporting human resources will be key to building an organization that can thrive today and tomorrow. By giving priority to human activity over productivity understood in the “traditional” sense, it is possible to promote cooperation, creativity, innovation, well-being and results of the whole organization.
According to the report, for the Italians, there are different processes that can put the relationship of trust between the organization and the workers at risk: the increase in advertising, the chaos associated with outsourcing, mergers, downsizing, digital transformation, return to the company. Add to the uncertainty of the current environment and the rise of generative AI, and employee trust becomes even more important. In Italy, in particular, the issue of trust is very important: 87% of those interviewed said that more attention is paid to trust and understanding between employees in the organization (31.82%) or that it is importance (55, 68%).
One of the new challenges for companies is the introduction of Artificial Intelligence in the company, a disruptive technological innovation that makes organizations rethink how to combine human and machine capabilities in a way new. 67% of Italian participants in the survey think that the benefits of AI will exceed the needs. At the same time, 76% of respondents would like their organization to help them imagine how they can use their various skills in the future in a high-quality training system. and skills which, until now, is only 43% of what happened. organization.